I am sending this email to express my appreciation for the response to my inquiry concerning the 2007 missing issues of Armchair General. On February 24 I sent an email to you detailing the missing issues. On February 25 you sent an email to JoHanna Koeppe asking that she try to replace those issues.
On February 28 I received, by priority mail, the three issues that I had missed. I was not only shocked, I was surprised and taken aback by the response and the speed of your reaction. I did not really expect to get the issues but I was just mad enough to want to write and let the folks involved with the magazine know that I was upset with them. You and the people that work at the magazine not only met my expectations, but all of you exceeded them.
I have enjoyed the Armchair General publication since a friend showed me a copy in late 2004. Even before I finished reading that issue I had called in and ordered my first year subscription. The magazine is a top-rate publication, and I am pleased to be a somewhat long-term subscriber. With your response to my problem I am completely sold on the magazine and the people who are involved with every aspect of the publication. I can now see that your publication not only sets a high value on the quality of your product but also on customer
service.
Again, thank you all, and feel free to pass this email along to your staff or use it in any way you see fit.
Armchair General is the INTERACTIVE history magazine where YOU COMMAND and decide the course of action!
Armchair General (ACG) and ACG online feature a unique, interactive editorial approach that invites the reader to decide the course of action in challenging historical scenarios, to step into the shoes of a battlefield commander. Leading historians and contributors lend integrity and credibility to this fresh presentation of historical and contemporary events.
